British Airways is one of the largest and most well-known airlines in the world, with a rich history dating back to the early 20th century. Throughout its history, the company has established a strong culture and set of values that have helped it to become a leader in the aviation industry.
One of the key elements of British Airways' culture is its commitment to customer service. The company places a strong emphasis on ensuring that its passengers have a pleasant and enjoyable travel experience, and it has a team of dedicated customer service representatives who are trained to handle any issues or concerns that may arise during a flight.
In addition to its focus on customer service, British Airways also values diversity and inclusion. The company has a diverse workforce, and it is committed to creating a welcoming and inclusive environment for all of its employees, regardless of their background or identity.
Another important aspect of British Airways' culture is its commitment to safety. The company has strict safety protocols in place to ensure that all of its flights are as safe as possible, and it regularly invests in new technology and training programs to improve the safety of its operations.
Finally, British Airways values innovation and continuous improvement. The company is always looking for new ways to improve the travel experience for its passengers, and it encourages its employees to come up with creative ideas and solutions to challenges.
Overall, the culture and values of British Airways are focused on providing the best possible experience for its passengers, promoting diversity and inclusion, prioritizing safety, and driving innovation and continuous improvement. These values have helped the company to become one of the leading airlines in the world, and they will continue to be a key part of its success in the future.
British Airways Cultural Practice Analysis
In addition, they are powerful companies that drive globalization forward, creating new laws, new business process, new ways to eat and drink new hopes and dream In the words of David 2002 from the culture point of view globalization is the process of harmonizing different culture and beliefs. Value The second level is about the organisation ethics, what the organisation stands for? To manage change effectively, employees ought to be empowered and trusted in a manner that they are in a position of dealing with issues that might affect change. This was reflection a de-centralized leadership style and BOAC was concerned with the jet airliner which was focusing on the task. Things that the organisation portrays as their value such as reward and honesty. Embracement of British culture and beliefs The British culture and beliefs have always been considered to be elite and thoughtful for a long time. The level ranges from tangible things you can see and feel to value and beliefs. What is their aspiration? The real change starts with our commitments to each other.
Analysis Changing the Culture at British Airways
Washington, DC: The Brookings Institution, 1987. Bringing people together From gender and ethnicity to our commitment to support our colleagues across generations, we value diversity in every sense. For example, they can profess moral standards and high aesthetic at the second level. Whereas collectivism is a tight knit model, where an individual expert their relative or a team to look after them in exchange for loyalty. As depicted in Deliotte Consulting report below the impact of corporate culture on different facets of organsational performance and growth is obvious and it explains the facets which are important. Hofstede 2001 defined culture as software of mind, which provides a guide for humans on how to think and behave it is a problem-solving tool. This acted as a get together party for employees which according Corke 82 the aim was to motivate employees and building team work.