Contemporary issues in hospitality. The 4CI’s (Contemporary Issues) in the Hospitality Industry 2022-12-23

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Contemporary issues in hospitality refer to the current challenges and trends facing the hospitality industry. These issues range from environmental sustainability and social responsibility to technology and globalization. In this essay, we will explore some of the most significant contemporary issues in the hospitality industry and discuss their impact on the industry as well as potential solutions.

One of the major contemporary issues in hospitality is environmental sustainability. The hospitality industry has a significant impact on the environment due to its energy consumption, water usage, and waste generation. Hotels, restaurants, and other hospitality businesses generate a large amount of waste and often use a significant amount of energy and water. This can lead to negative environmental impacts such as water and air pollution, greenhouse gas emissions, and habitat destruction.

To address these issues, many hospitality businesses are implementing environmentally sustainable practices such as using energy-efficient appliances and lighting, reducing water usage, and recycling and composting waste. In addition, many hotels and restaurants are using locally sourced and organic ingredients in their food, which not only helps to reduce the environmental impact of transportation but also supports local farmers and businesses.

Another contemporary issue in the hospitality industry is social responsibility. Many hospitality businesses have come under scrutiny for their treatment of employees, especially in regards to fair wages, benefits, and working conditions. In addition, the hospitality industry has been criticized for its impact on local communities, including gentrification and the displacement of low-income residents.

To address these issues, many hospitality businesses are implementing policies and practices that prioritize social responsibility. This can include offering fair wages and benefits to employees, implementing diversity and inclusion initiatives, and supporting local communities through philanthropic efforts and partnerships.

Another contemporary issue in the hospitality industry is the impact of technology. The proliferation of online booking platforms and review websites has had a significant impact on the industry, making it easier for consumers to research and book accommodations and affecting the way that hotels and other businesses market themselves. In addition, the increasing use of technology in the hospitality industry, such as self-check-in kiosks and room automation systems, has changed the way that hotels and other businesses operate.

To address these issues, hospitality businesses must embrace technology and use it to their advantage. This can include optimizing their online presence and leveraging social media to reach potential customers, as well as implementing technology that streamlines operations and improves the guest experience.

Finally, globalization is a significant contemporary issue in the hospitality industry. The industry is becoming increasingly globalized as more people travel internationally and more businesses expand into new markets. This has led to increased competition and the need for hospitality businesses to adapt to new cultural and market conditions.

To address this issue, hospitality businesses must be aware of cultural differences and adapt their offerings to meet the needs and preferences of their global customers. This can include offering local cuisine and cultural experiences, as well as implementing policies and practices that are sensitive to local customs and traditions.

In conclusion, contemporary issues in the hospitality industry include environmental sustainability, social responsibility, technology, and globalization. These issues have significant impacts on the industry and require businesses to adapt and find solutions in order to thrive in a rapidly changing landscape. By addressing these issues, hospitality businesses can not only improve their operations and customer satisfaction, but also make a positive impact on the world around them.

Contemporary Issues In Hospitality Industry Essay

contemporary issues in hospitality

Article: The Study of Hotel Customer Behavior and the Methods Applied to Achieve Their Satisfaction By Chanamon Niyomdej 1. Hotels still face the issue of poor customer satisfaction, which is the killer of businesses in the hotel industry. Poor customer satisfaction as delights become expectations With more technological advancements, the entry barriers are lowered and new competitors and disruptors are appearing in the scene. Unfortunately, although a lot of hotels have embraced the internet and all aspects of digital marketing, a lot of hotels are still relying on old marketing practices. It operates on the premise that there is some economic efficiency which is accrued when global marketing is adopted bearing in mind that there is always a global segment for a company that seeks to progress internationally Enz, 2009, p. All the aspects are evaluated in an appropriate manner so that challenges within the UK hospitality industry are handled properly.

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Contemporary Issues in Hospitality Industry

contemporary issues in hospitality

The health status of workers in the hospitality industry is worse than that of the average population, especially concerning mental health. Different conducted surveys indicated that customers accepted a brand if it supported a cause they cared about, and, may switch to brands that support a cause. A famous US hotel chain we prefer anonymising the name started using customer tracking software to better understand the customers. With the increase in the use of social media platforms, the players in the hospitality industry must be on their toes to avoid incidences that will bring negative publicity. Page 1 NAME DEGREE Jingjing LI BA Hons Business with Human Resource Management TUTOR TITLE Hans Christian Andersen Factors that Influence Employee Turnover in the Hospitality Industry DATE STUDENT March 2012 No: 10037381 Newcastle CAMPUS STUDENT No: 11027894 Project submitted in partial fulfilment Of the requirements of the BA HONS BUSINESS WITH HUMAN RESOURCE MANAGEMENT Of Northumbria University Page 2 DECLARATIONS I declare the following: 1 that the material contained in this project is the end result of my own work and that due acknowledgement has been given in the bibliography and references to ALL sources be they printed, electronic or personal.

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Contemporary Issues In Hospitality Management

contemporary issues in hospitality

The market growth is reflective of consumers growing inclination to make purchases based on ethical and environmental concerns. This is how the story unfolds and how the Hotel industry can win big time by understanding changing consumer demands. The Effect of Buyer Pressure on Suppliers in SMEs to demonstrate CSR practices: an added incentive or counter productive?. In order to sustain economic and effective performance it is important to optimise the contribution of employees to the aims and goals of the organisation. Policy Paper on Local Food. Generally, it is a form of marketing that is built over time and that particularly focuses on the experiences that customers get whenever they consume products and services of a company.

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Contemporary Issues in Hospitality blog.sigma-systems.com

contemporary issues in hospitality

Therefore, most hotels have installed wireless networks and introduced the use of swipe cards to enable access to their rooms thus ensuring their security. The purpose of this paper is to analyse the strategies of the hotel, which serves as the basis of success. Customer loyalty is based on customer satisfaction during a previous interaction leading to a positive attitude resulting to preference for the brand. As a result, sales and brand recognition have suffered immensely, which has affected the success of some of the businesses. In London alone there are close to 54 Michelin star restaurants which are unexpected with the current economic climate of Brexit. Then, each group choose one countries, and discuss about the development of hotel industry in the emerging countries. Journal of Industrial Relations, 65 1 , 12-32.

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Contemporary Issues in Hospitality Industry (pdf)

contemporary issues in hospitality

This implies that operators and hotel owners must ensure that guests receive the right treatment from when they enter the hotel to when they bid adieu, the guests preference will shift to other hotels with better handling of guests. The use of websites which need to be up to date has been the current trend in the industry. The motivations of Shangri-La hotel to internalization their business because it is lower cost doing their business in different countries and can generate high revenue in those areas Study Moose 2016. Retail and Foodservice Opportunities for Local Food. The problem that is associated with the loyalty program is the high cost that is associated with them. They claim to source 80% of their produce from within a 35 mile radius of the restaurant location.

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Contemporary Issues in Hospitality

contemporary issues in hospitality

Main influences of the economic crisis on the romanian entrepreneurial ventures in the tourism industry: The case of travel agencies. So, delighting customers in the hospitality industry is getting more difficult with changing customer expectations. . Here is an example!. This situation creates a general lack of funds for the industry to expand.

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Top 6 Management Issues in the Hospitality Industry

contemporary issues in hospitality

Words: 2141 - Pages: 9 Premium Essay A Study on the Factors of High Labour Turnover Within the Hotel Industry in Johor Bahru. Between 2011 and 2015 the hospitality industry had an increase of 22 percent in the migrant workers. The most common method in the industry is the employment of a manager to monitor the social media and blogs and to respond to them if appropriate. Manpower is crucial to any industry but to the service industry manpower shortage would be the biggest challenge faced by the hotel industry when compounded by the issues of staff retention and job satisfaction. Development is the important aspect which is associated with the functioning of each employee in order to serve the organization for longer duration. Customers are demanding higher levels of service excellence.


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Contemporary Issue in Hospitality Industry

contemporary issues in hospitality

The way a marketer presents himself or herself is important in building particular sensory feelings on the customer. . HR policies and practices have an important role in hospitality to play in facilitating the effective implementation of management processes. These issues include being able to keep the common areas and lobbies well-lit at all times. The contemporary issues act as a challenge for the hospitality industry of UK. . Using data collected, the findings indicate that a good relationship with customers and quality performance of housekeeping, reception, food and beverage, value for money is positively correlated to customer loyalty.

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The Contemporary Issues In Hospitality Management

contemporary issues in hospitality

However, a focus has also been placed on creating some emotional intelligence or value to the customers directly by educating them about all the services in the organization. Business environment faces many challenges because of its dynamic nature. Journal of Rural Studies. In addition, show your point of view about the important of emerging markets with hotel industry in-depth. A key factor inhibiting restaurants use of locally sourced produce is the availability of, or access to, small scale suppliers as the case study: Collaborative food buying and sustainable distribution for London restaurant; helps identify. Sustainability is still a difficult task to measure in the hospitality industry.

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