Geico, or Government Employees Insurance Company, is a leading auto insurance company in the United States. The company was founded in 1936 and has since grown to serve over 15 million auto insurance customers. Geico is known for its low rates and convenient online and mobile services, and has consistently ranked as one of the top auto insurance companies in the country.
One of the keys to Geico's success is its commitment to operating according to a set of core principles, known as the Geico 7 Operating Principles. These principles are a guiding force for all of the company's employees and are integral to the company's culture and values.
The first principle is customer service. Geico places a high value on providing excellent customer service and aims to be the best at serving its customers. This includes offering helpful, knowledgeable, and friendly service, as well as providing easy-to-use and convenient services.
The second principle is integrity. Geico strives to be honest and transparent in all of its dealings with customers, employees, and business partners. This means being upfront and straightforward about policies, rates, and procedures, and being willing to admit mistakes and make things right when necessary.
The third principle is teamwork. Geico values the contributions of all of its employees and encourages collaboration and cooperation among its teams. The company believes that by working together, it can achieve greater success and better serve its customers.
The fourth principle is innovation. Geico is always looking for ways to improve and stay ahead of the curve in the auto insurance industry. This includes investing in new technologies and processes, and being open to new ideas and approaches.
The fifth principle is excellence. Geico expects the best from its employees and sets high standards for performance and quality. The company believes that by striving for excellence, it can deliver the best possible service to its customers.
The sixth principle is respect. Geico values diversity and inclusivity, and treats all of its employees and customers with respect and dignity. The company also values the importance of work-life balance and encourages employees to take time for themselves and their families.
The seventh and final principle is corporate responsibility. Geico is committed to being a responsible corporate citizen and actively works to give back to the communities in which it operates. This includes supporting local charities and organizations, and promoting environmental sustainability.
In summary, the Geico 7 Operating Principles are a set of guiding values that shape the company's culture and drive its success. From customer service and integrity, to innovation and corporate responsibility, these principles are at the heart of everything Geico does.