KFC Malaysia is a popular fast food chain that has been operating in the country for many years. The company has a strong presence in the market and has a large customer base. In this essay, we will discuss the company's annual report for the year 2021.
According to the annual report, KFC Malaysia had a successful year in 2021, with sales increasing by 5% compared to the previous year. The company attributes this growth to a number of factors, including the introduction of new menu items, a focus on customer satisfaction, and strong marketing efforts.
One of the key highlights of the year was the launch of KFC's new "KFC Go" app, which allows customers to order and pay for their food digitally. The app has been well received by customers and has contributed to the company's growth. KFC Malaysia also expanded its delivery service, partnering with popular delivery platforms such as GrabFood and Foodpanda to reach more customers.
In terms of financial performance, KFC Malaysia reported a net profit of RM 37.9 million (about $9 million) in 2021, an increase of 8% compared to the previous year. The company also saw an increase in its cash balance, which stood at RM 53.3 million (about $12.7 million) at the end of the year.
KFC Malaysia also continued to focus on sustainability, with a number of initiatives aimed at reducing its environmental impact. These included the installation of solar panels at some of its restaurants and the introduction of biodegradable packaging.
Overall, KFC Malaysia had a successful year in 2021, with strong sales growth and a focus on customer satisfaction and sustainability. The company is well positioned to continue its success in the coming years, and we look forward to seeing what it has in store for the future.
