Orbitz is a travel booking website that allows users to search for and book flights, hotels, car rentals, and vacation packages. Like any company that provides a service, Orbitz is not immune to complaints from its customers. Some common complaints about Orbitz include issues with booking and reservation changes, difficulty in obtaining refunds, and problems with customer service.
One of the most common complaints about Orbitz is the difficulty in making changes or canceling a reservation. Some customers have reported that they have had trouble making changes to their flights or hotels, or that they have been charged fees for making changes to their reservations. This can be frustrating for travelers who have unexpected changes in their plans and need to make adjustments to their bookings.
Another common complaint about Orbitz is the difficulty in obtaining refunds. Some customers have reported that they have had trouble getting refunds for cancelled flights or hotels, or that they have been charged fees for cancelling their reservations. This can be particularly frustrating for travelers who have experienced unforeseen circumstances that have forced them to cancel their trip.
In addition to issues with booking and reservation changes, some customers have also reported problems with Orbitz's customer service. Some have complained that it is difficult to get in touch with customer service representatives, or that they have had poor experiences when they have contacted Orbitz for assistance. This can be frustrating for travelers who are trying to resolve issues with their bookings or who have questions about their reservations.
Despite these complaints, it is important to note that not all customers have had negative experiences with Orbitz. Many people have used the website successfully to book flights, hotels, and other travel arrangements, and have had positive experiences with the company. However, it is clear that there are some ongoing issues that Orbitz needs to address in order to improve the customer experience.
In conclusion, Orbitz is a popular travel booking website that has helped many people plan and book their vacations. However, like any company, it is not immune to complaints from its customers. Some common complaints about Orbitz include issues with booking and reservation changes, difficulty in obtaining refunds, and problems with customer service. It is important for Orbitz to address these issues in order to improve the customer experience and maintain the trust of its users.
