Siebel Assignment Manager is a powerful tool that allows businesses to automate the process of assigning tasks and responsibilities to their employees. It is a part of the Siebel Customer Relationship Management (CRM) software suite, which is used by organizations to manage customer interactions and data throughout the customer lifecycle.
One of the main benefits of using Siebel Assignment Manager is that it helps businesses to ensure that tasks are assigned to the right person at the right time. This is done through the use of rules and criteria that are set up by the business. For example, a business might set up a rule that says that any customer service inquiries that come in after 5pm should be automatically assigned to a particular group of customer service representatives.
Siebel Assignment Manager also allows businesses to track and monitor the progress of tasks as they are being completed. This can be done through the use of dashboards and reports, which provide real-time visibility into the status of tasks and the productivity of employees.
Another key feature of Siebel Assignment Manager is its ability to integrate with other systems and tools. This allows businesses to create a seamless workflow and ensure that all of their systems are working together efficiently. For example, a business might use Siebel Assignment Manager to assign tasks to their customer service representatives, and then use their CRM system to track the progress of those tasks and provide updates to customers.
Overall, Siebel Assignment Manager is a valuable tool for businesses that want to streamline their task assignment process and improve the efficiency and productivity of their employees. It is an integral part of the Siebel CRM suite and helps businesses to manage customer interactions and data more effectively.
The number of processes to start for a background mode component when the component is started explicitly through the Siebel Server Manager, or when the Siebel Server is started if the component state was last set to Running. SISNAPI Connection Maximum Idle Time alias ConnIdleTime. This parameter was added in Siebel CRM 19. For more information, see Server Task Persistance SvrTaskPersist Background No Persists all of the tasks created by the Siebel Server. See also the information about configuring Siebel Application Interface profiles using Siebel Management Console and about the setting HTTP 1. For more information, see Siebel CTI Administration Guide.
In this mode, you can process rules of one particular rule group when you assign an object row. This parameter is used to turn on various types of component-specific error tracing. If Number of Sessions per SISNAPI Connection is -1, then all of the sessions are created through only one SISNAPI connection. NOTE: If you want to assign different candidates, such as assign accounts to employees or assign projects to positions, you must configure the assignment object using Siebel Tools. Assignment of sales opportunities must take place quickly so that sales representatives can respond to potential revenue-generating opportunities.
The Siebel Connection Broker component alias SCBroker , which provides intraserver load balancing, listens on the port specified by this parameter. Number of Sessions per SISNAPI Connection alias SessPerSisnConn. The Siebel Server must be restarted in order for any changes to this parameter to take effect. Maximum depth of the query alias MaxDepthOfTheQuery. Specifies whether the component is multithreaded or multiprocess. See also Siebel Remote and Replication Manager Administration Guide and Siebel Security Guide. Siebel Root Directory alias RootDir.
Bookshelf v8.1/8.2: Modifying the Siebel Assignment Manager Component Parameters
Minimum Up Time alias MinUpTime. The root installation directory for the Siebel Server. Several parameters with names starting with Application and ending in Font specify fonts to use for Siebel application user interface elements unless these settings are overridden by font specifications in style sheets CSS. Sales organizations can therefore use the talents of their salespeople within their entire organization. This value also determines the number of tasks for each component that are tracked by the Siebel Server. Scenario for Using Assignment Manager in Sales Organizations This scenario gives one example of how you can use Assignment Manager in a sales organization.
For more information, see Siebel CTI Administration Guide. Tasks and client sessions run as threads within the multithreaded Siebel Server processes. For more information, see Server Tables Cleanup SvrTblCleanup Background No Deletes completed and expired server request records. The other connection is for read-only operations. Application Scripting Enabled alias CFGEnableScripting. For more information, see Siebel Product Administration Guide. For example, setting this parameter to 80 percent on an Application Object Manager that handles 50 concurrent sessions starts a new Application Object Manager process when 40 sessions become active.
Bookshelf v8.1/8.2: Essential Building Blocks of Siebel Assignment Manager
Sales Hierarchy Service Manager SalesHierSvcMgr Batch Yes Batch executes sales hierarchy service operations. For more information, see Siebel Data Quality Administration Guide. For more information, see Siebel Search Administration Guide. The default value is False. Level 1 sends only information about abnormal process and task terminations to the Alert File. If, at the expiry of Component Priority Level Timeout, the components fail to initialize, then the Siebel Server attempts to start the components in the Auxiliary System Management component group. The parameters identified in this configuration file specify the location of the Siebel Server where Assignment Manager is running and are automatically created during installation of the Siebel client.
Increase or decrease this value based on the number of users for the given component process. Follow the steps as they apply or do not apply to the configuration process performed as shown in NOTE: For information about checking out and checking in objects, see Using Siebel Tools. However, while 20 is a good value to use for user sessions, it does not apply to incoming HTTP requests from other systems, for example, EAI HTTP Adapter access. NOTE: If the value is set to FALSE, the Server Request Broker is not able to route requests to the Assignment Manager, and interactive assignment will not work. Session Keepalive Timeout alias SessKeepAlive. This assigned primary is usually the highest-scoring assignee from the highest-scoring assignment rule. Manifest Safe Load alias ManifestSafeLoad.
For more information, see Siebel Field Service Guide. The parameter to enable this feature is Memory Usage Based Multithread Shell Recycling. In this situation, the component instance will not be running. Specifies the flags used for tracing error information. Update the value of this parameter if you change the location of the Siebel File System. Search Data Processor SearchDataProcessor Batch Yes Processes search data and builds indexes. For more information about this parameter, see Siebel Performance Tuning Guide.
See also the information about configuring Siebel Server profiles using Siebel Management Console and about the setting Security Encryption Level or Type, in the Siebel Installation Guide for the operating system you are using. Static Port Number alias PortNumber. The other parameter is DB Multiplex - Max Number of Shared DB Connections. Specifies the number of retries for recovery. Siebel Server Scheduler SrvrSched Background No Supports the running of Siebel Server and server components by spawning component processes as requested by the Siebel Server.
Review the documentation pertinent to the individual component for more information. Log Print Timestamp alias LogTimestamp. Smart Answer Manager SmartAnswer Batch No Categorizes text in email messages. Forecast Service Manager FcstSvcMgr Batch Yes Executes forecast operations. This is a hidden parameter. For more information, see Siebel Connection Broker SCBroker Background No Brokers inbound connection requests for interactive mode server components Application Object Managers and load-balances session requests between multiple instances of interactive mode server components.
