Emotional labour essay. Emotion Work Vs. Emotion Labor Essay Example 2022-12-11

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Emotional labor refers to the process of managing one's own emotions, as well as the emotions of others, in order to fulfill certain job requirements or achieve specific outcomes. This type of labor is often associated with jobs that involve a high degree of interpersonal interaction, such as customer service or teaching, but it can also be present in other types of work.

One of the main features of emotional labor is the need to suppress or manage one's own emotions in order to meet the demands of the job. For example, a customer service representative may need to remain calm and patient even when dealing with difficult or angry customers, or a teacher may need to show enthusiasm and positivity even when facing a challenging class. This suppression of emotions can be mentally and physically taxing, and can lead to feelings of exhaustion and burnout.

Another aspect of emotional labor is the need to display certain emotions in order to create a positive or desired outcome. This can include smiling or showing enthusiasm in order to make a customer feel welcome, or showing empathy and understanding in order to help a student feel supported. While displaying these emotions can be beneficial in certain situations, it can also be difficult to maintain them consistently over time.

There are also potential negative consequences of emotional labor. Some people may find it difficult to separate their work-related emotions from their personal lives, leading to a blurring of boundaries and a lack of emotional authenticity. This can lead to feelings of inauthenticity and dissonance, and can contribute to feelings of stress and frustration.

Overall, emotional labor is an important aspect of many jobs, but it is important for individuals to be aware of its potential impacts and to take steps to manage it effectively. This can include setting boundaries and finding ways to recharge outside of work, as well as seeking support from colleagues and supervisors. By acknowledging and managing emotional labor, individuals can better balance the demands of their job with their own emotional well-being.

The fireworks industry is a unique and vibrant sector of the entertainment and pyrotechnics industry. It is a multi-billion dollar industry that has a long and rich history, dating back to ancient China where they were invented. Fireworks have been used for centuries to celebrate special occasions and events, and continue to be a popular form of entertainment today.

In recent years, the fireworks industry has undergone significant changes due to advances in technology and changes in consumer behavior. These developments have had a significant impact on the industry and have led to the emergence of new players and the evolution of traditional business models.

One of the key trends in the fireworks industry is the shift towards eco-friendliness. In response to concerns about pollution and the environmental impact of fireworks, many companies have started to produce eco-friendly fireworks that use less harmful chemicals and have a lower carbon footprint. This trend has been driven by consumer demand for more sustainable products and is likely to continue in the coming years.

Another trend in the fireworks industry is the increasing popularity of digital displays. These displays use computer-controlled pyrotechnics to create elaborate and synchronized firework displays, often accompanied by music and other special effects. These displays are becoming more popular as they offer a more immersive and interactive experience for spectators and can be customized to suit the needs of different events and occasions.

In terms of market dynamics, the fireworks industry is highly competitive and is dominated by a small number of large players. These companies have established strong brands and have significant resources at their disposal, which gives them a competitive advantage over smaller players. However, the industry is also subject to regulatory and legal constraints, which can limit the ability of companies to operate and expand.

In conclusion, the fireworks industry is an exciting and dynamic sector that is undergoing significant change due to advances in technology and shifts in consumer behavior. Eco-friendliness and digital displays are two key trends that are shaping the industry, and the market is highly competitive with a small number of large players dominating the market. Despite regulatory and legal constraints, the industry is expected to continue to thrive and provide entertainment for people around the world.

The Growth of Emotional Labour in Management and Labour

emotional labour essay

We need to think about the complexity of feelings and why a functional approach may be useful. However, studies show that call center operators are more likely to suffer emotional labor. To recognize the various emotional aspects of work, would bring into play not only the hierarchical order between women and men, but among men as well. The worker is thrown in at the deep end with respect to manual or intellectual work, where job processes are more consolidated and definite. The one time in my life where I participated a lot in emotional labor is when I was given a position of a customer service representative at Spiro Airlines.

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Research project organizational behavior information project uploaded

emotional labour essay

Therefore, more researches and studies needed to be carried out so that emotional labour can bring the best out of workers and ultimately the organization. Hence, those studies have shown that workers involved in emotional labour are not harmfully affected, but they gain job satisfaction from it. The customer was really happy with the service and contently bought the selected pair, thanked me and left. National culture also play an important part on the gendered emotional labour depending on which type of policies organisations employ and where national culture shape organisational culture, hence influencing the emotional labour Aaltio-Marjosola, 1994; Gheradi, 1994. How many of us have not returned to our cabins thinking of quitting jobs on a count of five out of ten due to the stressful events that repeat during working hours. In my case as illustrated above, it clearly shows that I had a negative attitude which precipitated emotional eruption to clients.

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Emotional Labor

emotional labour essay

Again like the airhostesses first lesson of keeping a smile on the face, call center operators are supposed to be extra polite and smiling at all times. Since I work on a shoe retailer we usually come across many such incidents but the one I would like to quote here was one that made me employee of the week in my store. The survey involved interviewing at least two The first respondent reported a 7 point satisfaction with his current work setting because the hotel has provided him with the necessary opportunities, resources, and time to meet customer demands. The inequalities between male and female employees in the provision of emotional labour therefore pose significant challenges to the realisation of gender balance in the workplace. . However, the extent of the influence of emotional labour varies, depending on the nature of the job. Hochschild 1983 originally introduced the concept of emotional labour in her study of flight attendants and bill collectors.

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Implications of Emotional Labor Within an Organization

emotional labour essay

A hospital corpsman in the navy is pretty much a medical assistant in the civilian medical field. Aspects of emotional suffering are not restricted to the service industry but are also present in the intellectual jobs. He is frustrated and angry much of the time, but he is expected to work in a professional manner at all time. Introduction This paper explores the problems posed by the growth of emotional labour in management and labour. The salesperson did greet me when I entered the shop but his face was gloomy and most importantly without a smile.

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Emotional labour Essay blog.sigma-systems.com

emotional labour essay

The growing importance of emotional labour in the labour market especially in service industries informs this analysis. As success of a business relies on the satisfaction of customer, so a great emphasis is laid in every organization to effectively manage the services and products. Quite often the differences between jobs both in public and private are not closely noted in the perspectives of where there is observation, perception and intuitions involved. The University of Texas at Arlington. .

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Emotional Labour Essay

emotional labour essay

Emotional value: Creating strong bonds with your customers. I arranged all the best available in my store and explained the utilities of each pair. In addition to that, it was a requirement that I regulate my emotions with respect to the emotional labor constructs the company had placed in my disposition. To avoid the workers' emotional dissonance, managers should create a benevolent atmosphere and train workers to enhance their emotional competence. Academy of Management Journal, 34 4 , 749-775. Particularly in today's business climate, the emotions of employees are running higher and more unpredictable than ever. Upon selection he requested for his size and the request was ultimately fulfilled without wasting time.

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Emotion Work Vs. Emotion Labor Essay Example

emotional labour essay

The consequences of emotional labour: effects on work stress, job satisfaction, and well-being. According to Fay 2011 , gender differences are significant in occupations with high level of emotional labour. Always holding a smile and showing kindness. It is remarkable to notify that emotional work and emotional labor is not only restricted to the public sector or the professional world but also inside our closed doors of homes. One day I was doing my job as always and a man came and asked for a pair of shoes.


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Emotional Labour

emotional labour essay

Apart from the managerial challenges of emotional labour, this paper also points out that emotional labour causes significant labour disparities between men and women. The Managed Heart; Commercialization of Human Feeling. Many cases of emotional labor are present but all cases do not refer to being gratifying. Aaltio-Marjosola 1994 noted that gender stereotypes are becoming cultural product of the organisation. In other words, being on the telephone is to an extent not the same as interacting with customers face-to-face. Organizational risk factors for job stress. Emotion work and psychological well-being: a review of the literature and some conceptual considerations.


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Emotional labour Essay

emotional labour essay

Mainly, the emotional labour theory outlines that emotional labour does not always lead to negative outcomes. This is because a good customer relation is a necessary tool for their loyalty. Emotional labour aims at modifying the identity of an individual and how they define themselves in such contexts. In your opinion, is emotional labor more troublesome for college instructors or for telephone operators working at an emergency service? Working with people is always full of surprises; you can never foresee all of their complaints and demands, and it is significant not to react negatively to the negative implications from others. Example of those work that suit women is nursing, nurses are required to express strong emotion such as care, affection and kindness Henderson, 2001. In conclusion, after reading the text by Bryman 2004 , I realised that the importance of emotional labour especially in service industries. Many operators have experienced voices of screaming customers, of angry and to some extent abusing customers, but, the call center operators at no point of time are allowed to higher their pitch or change their polite tone to any other.

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Emotional labour Free Essay Example

emotional labour essay

The physiological collection of emotions takes the body over time by overworking the cardiovascular and nervous systems and weakening the immune system. A different study by Rowen 2003 shows a different interpretation of the relationship between emotional labour and psychological well-being. . Being a human, I felt really humiliated but I had to manage my emotions to correctly perform my professional duties. The fourth psychological cost is the cost of time and money spent studying for a career.

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