The front office plays a crucial role in the hotel industry as it is the face of the hotel and is the first point of contact for guests. The front office is responsible for managing the hotel's reservations, check-in and check-out processes, and guest inquiries.
The front office staff is responsible for handling all guest interactions, from the moment a guest makes a reservation to the time they check out. They are the ones who greet guests upon arrival, answer their questions, and assist with any requests or issues that may arise during their stay.
One of the main tasks of the front office is managing the hotel's reservations system. This involves taking bookings over the phone or online, updating the availability of rooms, and ensuring that the correct room is assigned to each guest. The front office staff is also responsible for handling the check-in and check-out process, which includes verifying reservations, collecting payment, and issuing keys to guests.
In addition to managing reservations and check-in/check-out, the front office is also responsible for handling guest inquiries and requests. This may include providing information about local attractions and events, making restaurant reservations, or assisting with transportation arrangements. The front office staff is also responsible for handling any complaints or issues that may arise during a guest's stay and working to resolve them in a timely and satisfactory manner.
The front office plays a crucial role in the overall guest experience and is an important part of the hotel's operations. The staff must be able to handle a wide range of tasks and responsibilities, including managing reservations, handling check-in and check-out, and assisting with guest inquiries and requests. They must also be able to work effectively as a team and have strong customer service skills to ensure that guests have a positive experience during their stay.
The role and function of the Front office in hotel Essay
PURPOSE OF THE STUDY 1. In the hotel industry, the front office specifically refers to the area where customers first arrive at the hotel. Therefore, reservations agents must be courteous, well-informed and educational. Management credit policy was a necessity in certain circumstances, the awkwardness of many situations could have been avoided by simply allowing the front office agent to assume some of the responsibility. After successfully completing the industrial training, the students get a National Finishing and Cookery Institute NFCI provides two basic certificate courses and diplomas in the front office department. The main point is for the front office staff to know the visitors before and after opening the guest door. .
Front Office Manager Duties and Responsibility (FOM)
The basic duty of front office manager is to directly supervise the front desk, reservation, concierge and PABX. The main duty of a reservations agent is to rent hotel rooms to potential guests. Career prospects after completing a front office management course One of the quickest and simplest divisions to rise to success in the hotel business is Front Office. . A hotel reservations agent is an essential part of hotel operations. The first hotel employees who come into contact with most guests when they arrive are members of the uniformed services division of the front office. In addition, the front desk also is the one that manages meetings, answer phones, make appointments, maintain record, and also make data entry as well as management of other communications Rajput, 2013.
Job Description for Front Office Hotel, Example of Front Office Hotel Job Description
All of these options need excellent writing and office management skills, which a front work area leader may develop via practice. They are employed by hotels, motels and resorts. The idea is to know a person before and after the guest opens the front door and enters the lobby. The first impression is very important. Must be able to read, speak, write, and understand the primary language used in the workplace.
Hotel Front Desk Job Description
You should have a pleasant and professional disposition with guests and other hotel staff. Relays information to appropriate personnel. On the other hand, they have to ensure work is completed to include, shift closings, room deposits, refunds and rebates. Regardless of the sex or age of a front desk representative, he or she will encounter certain biases in guests or others. They are someone that who has certain needs and wants to be fulfilled and if the hotel cannot fulfill them, a competitor of the other hotel is the best choice of the guest to fulfill their satisfaction. Training is typically part of the orientation process with a new employer, and many front desk agents eventually cross-train as concierges or night auditors.
